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August 18, 2008

The Shoetree

Category: photos — Josh @ 4:42 pm

August 11, 2008

May-August Reading List

Category: Various — Josh @ 11:11 am

There’s a pretty good amount of downtime where I work (at least a lot of the time). Since as of tomorrow I will have been working there for three months, this seems like a good time to list what I’ve read since I started. This is seriously more than I’ve read altogether in the past few years prior to my new job, sadly enough.

A Separate Peace by John Knowles (re-read)
The Catcher in the Rye by J.D. Salinger (re-read)
Band of Brothers: E Company, 506th Regiment, 101st Airborne from Normandy to Hitler’s Eagle’s Nest by Stephen Ambrose
Beyond Band of Brothers: The War Memoirs of Major Dick Winters by Dick Winters and Cole C. Kingseed
The Name of the Wind by Patrick Rothfuss
The Corner by David Simon and Edward Burns
Hackers: Heroes of the Computer Revolution by Steven Levy
Coraline by Neil Gaiman
The Hitchhiker’s Guide to the Galaxy by Douglas Adams (re-read)
Currahee!: A Screaming Eagle at Normandy by Donald R. Burgett (halfway complete)

Next up: Life of Pi by Yann Martel

July 31, 2008

A big rock.

Category: photos — Josh @ 8:53 pm

July 30, 2008

Freddy and Teddy

Category: photos — Josh @ 10:46 am

Click the photos for the unmodified originals.

Dark Places pt. 1

Category: writing — Josh @ 2:31 am

The padlock wasn’t a bad idea, but if the groundskeeper really wanted to keep curious people out, he certainly wouldn’t have left four screws exposed in the hasp. It was clear to Holden that either the groundskeeper possessed a false sense of security about the padlock protecting what was behind the gray metal door, or he was indifferent that his efforts could be undone by any inquisitive person able to make use of a screwdriver.

The gray door was two stories down in the damp, musty basement of a basement, underneath an 8-story tall stone apartment building at least a century old. Not many people cared to come down this way. After all, there wasn’t much in the way of lighting and the uneven brick floor held several pools of stagnant water; difficult to notice until you felt the splash and felt the cold water seep into your socks.

Certainly some people had been here before, though, and at least a few must have been curious about what was behind the gray door. The long-term apartment dwellers always tended to grow interested in exploring the bowels of their building, and their efforts were never met with much resistance, although it always seemed like the groundskeeper looked at them differently once they returned. Most tenants knew about the boiler room in the first basement, and the laundry room that was abandoned at least a few decades ago. Some had heard rumors of a fallout shelter, but unless it was the basement itself, no one who went looking for it ever found it.

Not as many people knew about the sub-basement. The only way to reach it was either to use the freight elevator, which serviced the two basements and the first two floors, or to climb through the hatch in the ceiling of the elevator and climb down the emergency ladder on the wall of the shaft. The ladder was the preferred route for the handful of explorers who, motivated by an even mix of extreme curiosity and boredom, needed to know what was in the basement’s basement. Since the sub-basement was technically off-limits, people would explore at night when the groundskeeper was hopefully sleeping in his first-floor apartment. Operating the freight elevator was loud enough to be out of the question, but climbing through the hatch and climbing down the ladder could be performed with the utmost amount of caution and stealth, at least usually. Once someone was caught climbing through the hatch and tried to plead curiosity, but the groundskeeper was annoyed enough to scold the man beyond belief in hopes that he wouldn’t try again. Liability and insurance issues and all that.

Of course he returned, like any true explorer; like anyone who can’t fight his curiosity.

Holden stood by the gray door fumbling clumsily, trying to control a screwdriver, hold a flashlight, and keep track of the screws he’d already removed. Next time, he thought, he should bring one of those lights with an elastic band for his head, like spelunkers use. The real explorers. Still, even in the darkness, the first three screws were easy enough to take out. Although Holden had a problem with the last screw: the person before must have used a power drill and gracelessly stripped the head. After some struggle turning the screw with a pliers, the head finally breaks off entirely, allowing the hasp to come free from the frame of the door.

The door creaked loudly as it opened, its hinges rusted from years in the dampness. Holden wanted to proceed with care; this is no-man’s land. He had never heard anything about the gray door or the room behind it in his two years living in the apartment building. The main part of the sub-basement itself was fairly interesting to explore, but mainly empty, and locked doors often have something more intruiging to hide. The possibilities were so intriguing that Holden had returned with tools the same night.

Dirt crunched under Holden’s feet as he stepped into the forbidden room. He tried to gently close the door behind him to mask his presence; although it wasn’t likely anyone else would find him here, and if they did his presence was obvious anyway due to the missing screws. He figured, though, that the creaking door opening again would at least provide evidence of someone else coming, maybe provide enough forewarning for him to hide somewhere.

After entering, the first observation Holden made was that the previously barred room was lit even less well than the rest of the sub-basement. There was a single visible bulb hanging from the ceiling, possibly having been burning continuously since the building was first wired for electricity. He found the thought interesting, and wanted to believe that he is entering a place that has been sealed off for much longer than it actually has been; he had already forgotten another curious soul stripped out one of the screws perhaps only a few hours earlier.

The thought of being the original explorer became more captivating but even less realistic after his eyes started to adjust. The wall parallel to the door was less than fifteen feet away, and was lined with ugly, forgotten furniture, some plaid, some with discolored floral designs, the rest very faded. This must be where the groundskeeper brings the furniture people leave behind, Holden thought; probably much cheaper than taking it to the dump–hell, this is the dump, at least for ugly old furniture. Trying to keep his bearings, Holden began walking one way along the row of furniture. The beam of his flashlight just barely hit the wall ahead of him; it seemed like it could have easily be hundreds of feet away. It was severely disorienting, and he began to worry that his flashlight would fail; that the batteries would die or that he’d drop it and the bulb would break. At least he had the antique lightbulb behind him in the distance to guide him back to the main door.

After a bit of walking, the passageway became wider on the righthand side and opened up into a large rectangular room with a concave brick floor. The beam of the flashlight happened upon a tall lamp, likely also something that made its way down here after someone abandoned their apartment decades ago. Shining the light down, Holden found that the lamp was plugged into a cord that stretched into the distance, beyond the reach of the flashlight. He turned the switch and the light flickered on, emitting a clearly audible buzzing sound. This bulb is probably even older than the other one, he thought. The light wasn’t enough to illuminate the entire room, but it provided enough light to see dozens of boxes of documents stacked near the middle of the room and a bare mattress near the far wall. Closer to the middle of the room, where the brick floor starts to sink, old newspapers, drawings, and typewritten manuscripts littered the floor. Bending over to investigate a sample of the papers, Holden found a newspaper from September 1967 with an odd headline: Soviet Union Bombs Great Britain; US in Upheaval. Must be something someone made as a gag. The other litter on the floor didn’t prove very interesting aside from a few creepy drawings and some heavily caligraphied essays. Most of the papers are damp and moldy, especially those closer to the bottom of the concave.

Holden’s eyes took a little while to adjust after he turned off the lamp. While he waited, he heard what must have been a mouse scampering away. It didn’t surprise him that mice, rats or even larger critters would live down here, although once he started thinking about what large critters there might actually be, his mood became a bit more uneasy. He breathed in deeply and it was apparent that the damp air was almost choking–it’s so musty that it was getting difficult to breathe. This was enough to send Holden back toward the first light, and the main door, walking along the wall of discarded furniture.

The air became a little easier to breathe after he was away from the damp papers, and after thinking for a moment, Holden decided to find out what was down the way he hadn’t gone yet. Following the furniture in the other direction, he soon found there didn’t seem to be a light anywhere in the distance ahead. The old chairs and couches were gradually replaced by end tables and coffee tables and kitchen tables for several paces, and then those were replaced by seemingly ancient console televisions. Going this way, the corridor was much longer than the way leading to the document room, and it wasn’t until after several minutes of walking that Holden realized it couldn’t even be possible that he’s still directly underneath his apartment building. He figured it must have been some weird underground railroad thing or an old utility tunnel leading to another apartment building that’s probably been torn down by now.

The wall in front of Holden appeared so suddenly that he almost got a bloody nose from running into it; instead he only stubbed his toe on it. The wall seemed to absorb all light, giving the illusion that the wide, dark corridor continues on much longer. The dull red bricks of the wall to the right, the wall with all the furniture lining it, was still visibile until where it intersects the dark wall. Looking left down along the dark wall, Holden noticed part of the wall wasn’t quite as dark as the rest. Sidestepping to investigate, he found a large entryway lined with brick that shined bright red under the flashlight. The entryway was topped with a brick arch, and above that was a rectangle of dull gray concrete. Imprinted in the concrete were the words GATEWAY NOCTURNAL, JUNE 1906.

Although his feeling of unease had only grown, Holden still decided to continue exploring. He shined his flashlight–gradually growing dimmer–into the room beyond the entryway, but it was too difficult to make anything out. It must open up into a very large space since the light isn’t hitting any walls; or maybe the interior walls are made out of the light-absorbing material. As soon as he stepped through the entryway, an overwhelming feeling of anxiety filled Holden, and then for the longest moment he felt nothing aside from the feeling that he’s waiting for something to happen, as though he was frozen in place and time was standing still. In the distance he heard the gray metal door creak, which was enough to break the moment.

He stepped forward again and immediately felt an impulse to turn around, and in doing so was horrified to see himself standing near the doorway, not moving, with an anxious look on his face. After realizing that there was no mirror, and that it couldn’t logically be an illusion because he could touch his cold, unmoving aspect, he screamed and then passed out, his head hitting the rough stone floor.

* * *

July 29, 2008

Triumphant Teddy

Category: photos — Josh @ 5:23 pm

Anatomy of a Structure

Category: photos — Josh @ 4:56 pm

Click the image for the high-resolution original

And another, further away

July 16, 2008

Jinxy cat, Jinxy cat, I love you

Category: photos — Josh @ 1:45 pm

After getting a new printer today, it was only a matter of minutes before Jinx took over and made a new home for herself.

July 15, 2008

New computer!

Category: personal — Josh @ 2:19 pm

I wasn’t able to resist the urge of putting together another desktop computer after not having done so in a few years. Having a laptop is great, but I decided since I wasn’t using it much for its portability I’d be happier with something a little more powerful and upgradeable. This is what I have:

Processor: Intel Core 2 Duo E8400 (3GHz)
RAM: 2GB OCZ DDR2-800
Motherboard: ASUS P5Q Deluxe
Video card: ASUS 512MB Radeon 4850
Hard drive: Western Digital 500GB 7200RPM SATA 16MB cache
DVD Drive: Samsung 22X DVDR
Case: Antec 300
Power supply: Antec Earthwatts 500W
Monitor: Acer 22″ Widescreen

All in all, it’s great, and I have no complaints. The case is among the nicest I’ve worked with, and the monitor is bigger than I had imagined (though a 24″ would be cool too!). And of course, the hardware is really, really fast. I’m not planning on doing any overclocking, because this seems plenty fast to me already, but there’s that possibility if I get bored.

Oh, I think this was the first time I put together a computer that I didn’t have any defective/damaged hardware (usually it was RAM). Either QC is up in general or I lucked out this time around.

June 9, 2008

Apparently HP thinks it’s OK to fabricate problems so they don’t have to fix things under warranty.

Category: personal — Josh @ 6:35 pm

Update (6/12): After informing HP that we were unwilling to pay their $750 repair charge, they decided to undo our service order and send the laptop back. They claimed we would receive the laptop by 6/11. After it didn’t arrive yesterday or today, Katy called and found out that it hasn’t been shipped yet and no one is able to confirm when it will be shipped back to us.

Update (6/17): The laptop finally arrived today, including a form saying it wasn’t fixed. After a bit of finagling, it turned on and booted into Windows. I’ll mess around with it over the next few hours, but it seems to me the motherboard having been destroyed by moisture can pretty much be fully ruled out at this point. My belief that HP made up a new problem to avoid fixing known problems under warranty is reinforced.

TLDR: HP has horrible products and horrible customer support, and I will never buy from them again no matter what.

* * *

Back in August me and my lady decided it was time to upgrade our computers. She had a Dell desktop that she got after high school graduation (it was starting to show its age) and I had a self-built desktop that I had continually upgraded over a few years. I wasn’t unhappy with what I had, but both of us really wanted more portability than a desktop offers (it’s great to be able to take your computer with everything on it to school or on trips and even just other rooms in the house).

Aside from portability, since we’re students, the main consideration was price.  I spent a few weeks doing some basic research and found that HP offered the best bang per buck ratio, especially with a nice discount code I found on fatwallet. We configured Katy’s in August. It was an HP DV6000Z series with a 15.4″ LCD, a gig of RAM, 120GB hard drive, and a 1.7GHz dual-core Turion. Pretty decent entry-level specs for a $600 machine.

I ordered my own a few weeks after hers arrived and I had some time to check it out and see that it was decent. Pretty much the same machine except the DV9000Z series which basically means it has a 17″ screen. I also opted for a 2GHz processor and two gigs of RAM.

First problem: After just a few weeks of having mine, I ran into major problems with the wireless network card - it worked very sporadically for a while, then stopped working entirely. I tried all the basic stuff like reseating it and messing with drivers to no avail. I contacted HP customer support and right away they offered to send me a replacement card which I gladly accepted, thinking it would fix the problem. The next day they went back on this offer and instead asked me to send the entire laptop back for repairs. Since I realized that meant a system restore, and since I had only just finished getting rid of all the crap bloat the laptop came with and putting all my stuff on it, I decided to get a wireless-n ExpressCard instead.

Fast-forwarding to March of this year, Katy’s laptop started having some weird problems. One problem (problem #2) was identical - the wireless problem. It seemed odd to me since we actually originally had different cards (she had wireless-g and my internal card was wireless-n) and different chipsets from what I can remember. Clearly it’s either a random fluke for us to have the same problem with different hardware or alternatively something else was wrong with the systems.

A few months later we ran into problem #3 - Windows wouldn’t properly recover from sleep mode. It was impossible to get the display to come back without rebooting the system. I mostly resolved this by just turning off sleep/hibernation altogether, but it was only a matter of time until we got burned again.

Problem #4 was that the system would boot into Windows (you could hear the startup sounds) but the display wouldn’t turn on without rebooting the computer a few times, opening and closing the lid and waving a voodoo chicken over the computer. Since the computer was sort of still useable and we didn’t want to deal with a system restore, we decided to wait and see if it was something we could fix on our own.

Before I could get that far, we ran into problem #5. Now the system wouldn’t boot at all and once in a while gave a series of BIOS beeps indicative of a display problem. I tried everything I could think of, including reseating everything and taking it apart and checking the display’s ribbon cable connection. No luck.

At this point I started doing some browsing on the ‘net and found that other people were having similar problems with their DV6000s and 9000s. Eerily similar problems that lots of people were running into. I even found a page on HP’s site that outlined the problems we had and the models affected (ours of course). Check out the site. It even says that it you’re experiencing the problems described, and have one of the models listed, you could be eligible for free repair. All other hope lost, we decided it was time to send it in.

HP sent us a pre-paid box to FedEx the laptop to them and they had it within a day or two. A week went by without hearing anything from them, so we checked the status on-line and found a $740 service charge listed. I figured it was because that was their estimate of what it’d cost to replace parts and that we’d be covered by the free repair since clearly they sold a bunch of defective laptops.

Later on Katy decided to call customer support and find out what was going on. Woops, I was wrong about the service charge being waived. They claimed that their certified technicians found “moisture” in the laptop and thus the warranty was voided (we didn’t have their expensive accidental damage plan). Nevermind the fact that the laptop had all the problems listed on their site and nevermind the fact that $740 to fix the laptop was $200 more than it cost in the first place. They also claimed that they had been trying to contact her, but she never received anything via e-mail, telephone or postal mail.

I called HP customer support on her behalf and was given the same spiel: broken display, broken LCD hinge cover, broken AC/DC adapter, broken fan, broken motherboard (and a few other things that I can’t remember) all apparently caused by “moisture” found on the motherboard. I tried getting an explanation of how there could be moisture on the motherboard if we never spilled anything on the computer and I was told I wasn’t being accused of having done anything myself. Why, I asked, if I hadn’t been responsible for what happened, should I be expected to pay for the damage? You see, I was told, heat issues in the laptop could have caused moisture to condense. I pleaded that if that was possible, it would mean that it was either due to a design flaw or a faulty fan, which should definitely be covered by warranty. After all, we never brought the laptop to the desert, or to the rain forest for that matter. And most of the problems began during the winter when humidity is low, and our apartment was a steady 65F.

When I was again told that I wasn’t being accused of damaging anything but that warranty wouldn’t cover it, I asked to speak with a supervisor. In response I was informed that a supervisor would tell me the same information. I asked to please speak with a supervisor. Same response. I just said the word “supervisor” a few times. Silence. Then, the unfortunate rep told me that we’d get a call from someone on Monday or Tuesday. I hung up and called again ten minutes later hoping for a better response.

Different rep but same story, sadly. This time around I really tried hard to plead and explain things in different ways and they still wouldn’t budge. Obviously, if their service technicians say there’s “moisture” on a motherboard that’s that. I pushed aggresively to speak with a supervisor just so I could make sense of this, all the while knowing that the “moisture” found inside the laptop was fabricated to void our warranty. I asked, “please, PLEASE can I speak with a supervisor” and after thirty seconds of silence the rep came back and told me there are no supervisors avaiable until Monday during business hours. I hung up.

Today, a Monday, during business hours, Katy called HP again. They gave her the same runaround, but she was at least able to speak with a supervisor (and his “senior agent”) who were more understanding of our perspective, even realizing that $740 was likely more than we paid in the first place. Turns out this didn’t matter since they decided to send back the laptop right away when we said we were unwilling to pay $740 to fix a $500 laptop that should have been covered by warranty.

So, now the laptop is on its way back to us, and I realize it’s likely only a matter of time until the display on mine stops working and then it stops booting entirely and then I send it in so they can tell me a power surge damaged the motherboard or there’s moisture in the case or I dropped it from a high building or ran it over or whatever else they think of to avoid covering it under warranty.

And then we’ll have to buy two new laptops. Just not HPs this time around.

(Oh, one of the reps did admit the source of the problems for most people: too much lead in their solder mix.  Of course they couldn’t admit ours was the same and accept the fact that we never spilled anything on the laptop or left it outside or used it in the shower and that it had the same list of problems that their site claims will be fixed for free.)

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